Culture Amp Product Updates

We’ve refreshed our benchmark data across the platform! You can now access richer, more tailored comparison points to help you draw deeper insights from your survey results.

What’s New

• New Survey Benchmarks: Added comparison data for Performance Culture Diagnostic and AI Effectiveness at Work survey questions.
• A new Human Resources (HR) job function benchmark: Evaluate your HR team's performance against direct industry peers.
• Refreshed Datasets: Added 106 new benchmarks and updated custom benchmarks to ensure maximum accuracy and relevance.

Check out our Insights page to learn how to choose and apply the best comparison groups for your organization.

Managers can now share a completed Manager Review directly with the employee in Probation Processes. Previously, the only way to give an employee a copy of their probation review was for the manager to manually export it as a PDF and send it outside the platform.

What's new:

Admins get two new controls for each probation process:

• Admins can enable sharing separately for each probation process.
• Admins choose which questions can be shared for each Manager Review step. All questions are unshared by default.
• Managers can share one completed Manager Review at a time, after the review conversation has happened.
• The employee sees only the questions selected for sharing.
• Sharing status is visible to managers while writing and viewing a review, including which questions may be shared, have been shared, or will remain private.
• Admins can update sharing settings while a process is in draft, scheduled, or live status.

We’ve expanded our Tier 2 language support to include Performance Culture Diagnostic (PCD) templates, making it easier than ever to run multilingual reviews across global teams.

What’s New:

• 27 New Languages: PCD templates are now fully translated across all Tier 2 languages alongside our existing Tier 1 support.
• Localized Participant Experience: Survey questions, communications, reporting, and action frameworks are now fully localized for employees.

We’re bringing Highlights and Opportunities to your Probation Reviews! Managers can now instantly surface key strengths and focus areas during manager reviews, helping you make confident, informed decisions faster.

What’s New:

• Instant AI Summaries: View up to 3 key highlights and 3 growth opportunities, complete with supporting feedback excerpts.
• Smarter Reviewing: Quickly spot patterns without manually sifting through past anytime feedback and shoutouts.
• Private & Controlled: Summaries are only visible to managers and admins during the review process and use your existing account-level AI settings.

We’ve refreshed our Support Guide to help you find answers faster.

What’s New:

• Persistent Sidebar: Keep key sections and articles in view as you browse.
• Breadcrumb Navigation: Easily track where you are and hop back to previous pages.
• Instant Transitions: Enjoy lightning-fast, app-like page loads.
• Streamlined Design: Experience a cleaner, distraction-free documentation layout.

Explore the updated look and find what you need today at support.cultureamp.com.

You can now speak instead of type when reaching out to Culture Amp Support! With our new voice transcription feature in the support chat, you can record a quick audio message, review the converted text, and send it instantly.

What’s New:

• Hands-free messaging: Click the microphone icon in the support chat to record up to 2 minutes of audio.
• Auto-transcription: Your audio automatically converts to text in the composer, so you can quickly review or edit before sending.
• Faster resolution: Explaining complex questions or providing detailed context is now easier than ever, helping our team support you faster.

Next time you need a hand, just click the help and chat icon in the platform and give it a try!

AI Coach is now available in Peer Feedback and Upward Feedback during Performance Review cycles. Employees can open Coach directly from the feedback page to get help writing feedback that's honest, specific, and constructive, without staring at a blank form.

What's new

• Employees can use Coach to work out what they want to say, phrase something difficult, or check that their feedback is balanced and specific before submitting.
• Coach only draws on data the employee can already see, including feedback they've authored in the past. It never surfaces the other person's private data
• No changes to how Coach is enabled. If AI Coach in Performance is already toggled on, it will appear automatically in peer and upward feedback tasks

We've made it easier for all users to access General AI Coach in Culture Amp.

Coach is now available directly in a new right side panel on the Home page. You can hide or show coach at any time using the 'Coach' button in the top right of the main page.

General AI Coach remains available as a full-screen experience by selecting 'Coach' in the main navigation menu and will only appear in both places when enabled for your account.

We've made it easier to analyse and benchmark performance data across your organisation. Performance Admins can now map each performance rating choice in their cycle to one of four standardised performance groups, without changing the rating labels or scale that employees and managers already see. Whether you use a 3-point or 5-point scale, your existing setup stays exactly as it is; this mapping simply adds a standardised layer that unlocks richer reporting.

What's new:

• Standardised performance groups: Map your rating choices to four fixed groups: High performing, Performing, Low performing, and Not rated.
• Your scale, unchanged: Mapping is an admin-only configuration step and has no impact on what reviewers or employees see.
• Flexible setup: Configure mapping during the Reporting step when building a cycle, and update it at any time, even after a cycle is live or closed.
• Richer exports: Performance group data is available in admin calibration views, the Manager Review export, and the Calibrations export.

You can now assign percentage weights to supporting goals in a cascading goal, so primary goal progress reflects the relative importance of each contributing goal rather than a flat average. Weighted progress gives leaders a more accurate picture of execution against strategy.

What's new

• Manual weighting: Assign custom percentage weights to each supporting goal, so higher-priority initiatives have a proportionally greater impact on primary goal progress.
• Two distribution modes: Goals default to equal distribution, where all supporting goals contribute equally, and weights auto-rebalance when goals are added or removed. Switch to manual weighting when you need more control.
• Reset in one click: Switch back to equal distribution at any time if needed.
• Flexible access: Account Admins and users with Goals Full Permissions can enable weighted supporting goals in Settings > Goals > Goal Configuration. Once enabled, goal owners can adjust weights on their own goals.