Uncover the "Why" Behind Your Data with AI Follow-Ups

We’re excited to launch AI Follow-Ups for Engage! This update acts like a built-in interviewer during your surveys, dynamically asking short, personalized probes to capture richer, more actionable feedback in real time.

What’s New

• Instant contextual probing: AI automatically asks relevant follow-up questions based on a participant's specific rating or comment.
• Support across question types: Works on both rating scale and free-text questions in Engagement and Lifecycle surveys.
• Integrated reporting: View full follow-up conversations directly within your existing Comments report, complete with search, filtering, and export tools.
• Available now in English: Rolling out to AI-enabled Engagement customers using English-only surveys.